TERMS & CONDITIONS
Acceptance of Terms
The public use of this website, sale of product and use of services are governed by the following Terms and Conditions. By using all or any part of the Muddy Mouse web site, you agree to and are bound by all of the terms set forth. Please take a few minutes to review.
Security
All our Credit Card transactions are processed by Paypal. Please visit the PayPal website for information on the security measures taken by Paypal.
Inventory
We do our best to maintain stock levels on all our products but the possibility remains that you might order a product that is temporarily out of stock. The website will alert you if a product is out of stock but if this should fail or if inventory count is incorrect, we will contact you as soon as we become aware of the error. You will then have the option to cancel your order or wait until the item is back in stock.
Catalogue
We also do our best to accurately describe all products and provide you with as much pertinent information as possible but descriptions and dimensions may contain errors and omissions. Muddy Mouse may correct information without prior notice, including changes to your current or standing order. It is the responsibility of the user of the website to check the Terms and Conditions periodically for changes of updates. With continued use of the Muddy Mouse website you automatically agree to the most recent and posted Terms and Conditions.
Currency
All orders are processed in CDN funds. Muddy Mouse is not responsible for any extra fees your credit card may charge above and beyond exchange rates.
Taxes
Muddy Mouse will be obligated to charge its BC customers sales tax when sales exceed $10,000. By that time, all BC residents are subject to PST (7% where applicable). When sales exceed $ 30,000, all Canadian residents are subject to GST (5%) on all orders. For BC residents, this is in addition to the PST. All residents outside of Canada (both US and international) will have no taxation levied on their orders.
Shipping
To keep costs for you, our customer, to a minimum, Muddy Mouse uses regular Canada Post and its rates for all shipping. Your shipping costs will automatically be calculated when you check out and complete your transaction. All in-stock items will ship in 2-3 business days once your transaction is completed. If you wish to purchase an item that requires a rush delivery, please contact us at info@muddymouse.com and we will do our best to get your purchased item shipped on the same day of transaction.
Delivery
Once your order is processed you will receive an automated email alerting you that your order will be shipped within 2-3 business days, barring any unforeseen complications or issues.
Customs and Duty
International orders are often subject to local taxes, importation duties and brokerage fees not included in our prices and shipping. Please be informed of potential added costs due to locally applied and enforced governmental regulation and/or fees. Muddy Mouse is not responsible for any local tax, importing duty or brokerage fees levied against your order.
Return and Exchange
We want you and your child to love your product! We monitor the quality of our products carefully and stand behind all the products we sell, but if you are not completely satisfied with your purchase, we will do everything in our power to resolve the issue. And although we make sure that every product we ship has been inspected for obvious manufacturing flaws or defects, we know some things can go wrong. If you are unsatisfied with your product we will give you a 100% refund or exchange (upon receipt and inspection of product) if returned within 20 days from the date you ordered the items. All shipping costs of returned items are at the purchaser's expense. If a product does not arrive in its original condition, we reserve the right to refuse refund, exchange or credit.
Once you've contacted us about the issue, we will provide you with an RA# (Return Authorization number). Please either print or write this number on paper and place it in the return shipment.
Mail-In Returns:
1- Repack item(s) with the bag, instructions, etc. into an envelope, along with RA#
2- Please insure your shipment. Muddy Mouse is not responsible for items that fail to arrive.
3- Mail to:
Muddy Mouse
P.O. Box 251
Mill bay, BC V0R 2P0
Canada
Damaged Goods
If the product you ordered arrives in an unusable and/or damaged state, please contact us within three (3) business days so we can move quickly to correct the issue and ship to you a product in good condition or credit you the amount if you wish to cancel your order. If the product is to be returned to us, we will provide you with an RA# (Return Authorization number). Please either print or write this number on paper and place it in the return shipment. In some cases, to keep carbon emissions to a minimum, we may only require a clear photograph of the damage emailed to us.
Rules and Conduct
All information, images, video and content on the Muddy Mouse website are provided for personal, non-commercial use only. Any unauthorized use is prohibited. By using this website you've agreed to abide by local, provincial, state, national and international laws and regulations.
Disputes and Governing Law
The Muddy Mouse Terms and Conditions shall be governed by and construed in accordance with the laws of The Province of British Columbia. All disputes arising from the use of the Muddy Mouse website and/or this agreement
We'd like to hear from you!
If you should have any questions, comments or suggestions, don't hesitate to contact us.
or
(250) 619-9115